Well established care company Independent Living, based on Eaves Lane in Chorley are celebrating after a recent inspection by the Care Quality Commission (CQC) gave the service a “GOOD” rating.
The regulator visited the premises in July and conducted a detailed inspection over 2 days. The inspection included scrutinising staff and customer files, and speaking to both staff and customers. They asked questions such as whether the service is safe, caring, responsive to customers’ needs and well led.
Owner, Mark Booker commentated “I am over the moon with the inspection result but we are a people business and the credit must go to our hardworking carers and office team who provide such a highly rated service. Policies, procedures and paperwork are onerous in care and I am grateful to the team for ensuring it remains up to date. I am proud of the whole team”.
The company’s customers also provided feedback, this included: “staff are caring and considerate”, “our life has completely changed since Independent Living have been involved” and “it’s a high class service, when you ring the office staff deal with everything”.
Mark concluded “most of our customers are unwell and many are over the age of 80 yet they have taken the time to provide positive comments about the service and company – I feel humbled. We will continue to serve the people of Leyland, Chorley, Standish and Wrightington areas in the coming years.”
Find out more call 01253 696 050.
